The FBI Internet Crime Complaint Center (IC3) has issued a public service announcement in response to an increase in fraudulent text messages attempting to scam toll road and Express Lane users across the U.S.
These attacks typically pose as a toll service, such as Colorado's ExpressToll, and request users to pay an outstanding toll amount to avoid a late fee. The Colorado Transportation Investment Office (CTIO), the independent organization within CDOT responsible for Express Lanes, does not use text messaging to collect any payments or personal information at this time.
Roadway users could be deceived into giving away sensitive personal information, including credit card numbers. For their own security, roadway users are advised to avoid clicking on any links or providing personal information if they receive a text message regarding tolling matters of any kind similar to the one below:
EXAMPLE: "(State Toll Service Name): We've noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50, visit https://myturnpiketollservices.com to settle your balance."
Neither CDOT nor CTIO have received complaints yet of the scam taking place in Colorado. However, since early March, the FBI has received more than 2,000 complaints reporting texts representing toll road collection services across the country. Roadway users who receive one of these texts are advised to take the following steps:
File a complaint with the IC3, www.ic3.gov, and include:
The phone number from where the text originated.
The website listed within the text.
Check your toll account for your actual toll balance at ExpressToll.com.
Check for any Express Lane safety violations at expresslanesafety.com.
Delete any fraudulent texts received.
If you clicked any links or provided your information, make efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.